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Our team

Fueled by curiosity, and backed by research, we strive to do meaningful, innovative work that moves business forward for our clients and benefits the greater Charlotte community.

Ryan Berg
Senior Consultant
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Ryan brings a highly-iterative approach to product design and prototyping, building on his experience in roles that have included UX design, design systems, information architecture, visual design, and front-end architecture.​

Kaia Bolland
Associate Consultant
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Jennifer Borchardt
Senior Principal
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Drew Burdick
Senior Director
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Drew has extensive experience creating and executing on strategy-driven roadmaps, defining standards and design systems, improving team efficiency, mentoring and coaching designers and other product professionals, and helping product teams to mature and evolve.

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Evan Diamond
Senior Consultant
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James Elder
Principal
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Ben Gelnett
Senior Consultant
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Ben is a dynamic leader and marketing professional with 20-year portfolio of success driving innovative process, product, and brand solutions for clients across diverse industries. He excels at identifying, leveraging, and creating meaningful customer connections that drive loyalty, build value, and increase revenue.

Jacklyn Guerrera
Consultant
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Laura Hillman
Senior Consultant
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Chris Hughes
Senior Consultant
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Chris’ knowledge of the product life-cycle, from research to implementation, alongside his design skills gives him a clear understanding of managing teams to deliver high quality outputs for tight deadlines. His primary expertise include Design Systems, Interactive Prototyping, and User Experience & DesignOps.

Kailey Izard
Consultant
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Kimberly James-Williams
Associate Consultant
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Nyla Kristensen
Consultant
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Rebecca Lord
Consultant
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Kevin Montano
Consultant
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Kevin is a multidisciplinary designer with a passion to solve unique problems with effective design. Through his ability to adapt, collaborate, and experiment, he strives to continually do his part to improve the world of design.​

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Dana Moran
Senior Delivery Principal
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Dana practices user-centered design principles to deliver a standard of excellence and is a Certified UX Designer focusing on interaction design and research. She believes the key to building successful technology solutions is to uncover the Why before the How.

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Melanie Spinks
Consultant
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C.J. Toscano
Principal
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As an advocate of human-centered design practices, CJ enjoys using data, empathy, and technology to create effortless and meaningful experiences. His primary skillsets are in Customer Research, Service Design, and UX Design. CJ has a history of leading omnichannel projects for Workforce Development and B2C retail.

Let’s talk about how we can get to work, together

We'd love to collaborate with you to tackle the problems and challenges you're facing. Message us and we'll schedule time to do a deeper dive into how our team can help you.

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